Refund Policy

1. Overview

At YouTube Organizer, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be issued for our Premium subscription.

2. Premium Upgrade Refunds

Our Premium plan is a one-time payment of ₹999 that provides lifetime unlimited video storage. Given the nature of our digital service, we offer refunds under the following conditions:

3. 7-Day Money-Back Guarantee

We offer a full refund if:

• You request a refund within 7 days of your purchase date
• You have not significantly used the premium features (stored fewer than 50 videos)
• You provide a valid reason for the refund request

To request a refund within this period, email us at pdfmocktests@gmail.com with your account details and order information.

4. Technical Issues

We will issue a full refund if:

• The Service experiences significant technical problems that prevent you from using premium features
• We are unable to resolve the technical issue within 14 days
• The issue is verified and documented by our support team

5. Duplicate Payments

If you are accidentally charged multiple times for the same upgrade, we will refund all duplicate charges immediately upon verification.

6. Non-Refundable Circumstances

Refunds will NOT be issued in the following cases:

• After 7 days from the date of purchase (unless technical issues apply)
• If you have extensively used the premium features (stored more than 50 videos)
• Change of mind after the 7-day period
• Account termination due to Terms of Service violations
• Failure to understand the features before purchasing
• Compatibility issues with your device or browser that were not communicated before purchase

7. Refund Process

To request a refund:

1. Email pdfmocktests@gmail.com with the subject line "Refund Request"
2. Include your account email address
3. Provide your payment transaction ID
4. State the reason for the refund request
5. Include any relevant screenshots or documentation

8. Refund Timeline

• Review Period: We will review your refund request within 2-3 business days
• Approval Notification: You will receive an email confirmation once your refund is approved
• Processing Time: Approved refunds will be processed within 5-7 business days
• Bank Credit: Depending on your payment method and bank, it may take an additional 5-10 business days for the refund to appear in your account

9. Partial Refunds

Partial refunds may be considered on a case-by-case basis for extenuating circumstances. These will be evaluated at our discretion based on factors such as usage, time since purchase, and the nature of the issue.

10. Account Status After Refund

Once a refund is processed:

• Your account will be downgraded to the free plan
• You will be limited to 20 videos
• Videos exceeding the free limit will need to be deleted or exported
• You will retain access to your account and all data
• You may upgrade to premium again in the future

11. Free Plan Users

The free plan is provided at no cost and does not involve any financial transactions. Therefore, no refunds are applicable for free plan users.

12. Payment Gateway Fees

Please note that payment gateway processing fees charged by Instamojo are non-refundable. These fees are deducted by the payment processor and are outside our control.

13. Fraudulent Transactions

If we detect fraudulent activity or misuse of our refund policy, we reserve the right to deny refund requests and may take appropriate action, including account suspension.

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of the Service after changes constitutes acceptance of the updated policy.

15. Dispute Resolution

If you are not satisfied with our response to your refund request, you may escalate the matter by emailing us at pdfmocktests@gmail.com with "Refund Dispute" in the subject line. We will review your case with senior management and respond within 5 business days.

16. Contact Information

For refund requests or questions about this policy, please contact us:

Email: pdfmocktests@gmail.com
Company: PDF Mock Tests
Location: Bangalore, India